Welcome to 9bde. We believe the most important responsibility of a trusted gaming platform is protecting its users' personal data. This Privacy Policy explains how 9bde handles your information and what rights you have.
When you use the 9bde website or app — whether opening an account, placing a bet, or playing casino games — you voluntarily share certain information with us. This policy explains how we use that information responsibly.
Please read 9bde's Privacy Policy and use our services only if you agree with it. If any part is unclear, contact our support team — we're always happy to help explain.
In Summary: Your personal data is never sold. 9bde uses your information solely for service delivery and security purposes.
9bde collects your data in two ways — information you provide directly, and data collected automatically as you use the platform. Full details are below:
| Type of Data |
Example |
Purpose of collection |
| Identity Information |
Name, date of birth, national ID number |
For KYC verification and age confirmation |
| Contact information |
Mobile number, email address |
Account communications and security notifications |
| Financial Information |
BKash/Nagad number, transaction history |
Payment Processing & Fraud Prevention |
| Technical Information |
IP address, device information, browser |
Security verification and service quality improvement |
| Gaming Information |
Betting history, wins and losses, preferred games |
Responsible Gaming Monitoring |
| Location information |
Country, city (approximate) |
Service availability & legal compliance |
We never store your full bank card number or PIN. Payment information is kept in encrypted form and is not used outside of direct financial transactions.
9bde uses your data only for specific, legitimate purposes. We never use your information unnecessarily. The main purposes are outlined below:
- Account management: Your information is used for registration, login, and account verification.
- Payment Processing: Financial information is required to process deposits and withdrawals smoothly.
- Security Assurance: Data is reviewed to prevent fraud, money laundering, and unauthorized access.
- Customer Support: We need to access your account information to resolve your issue quickly.
- Promotional Communications: To keep you informed about bonuses and offers — you can opt out at any time.
- Legal compliance: Certain data must be retained by law to meet regulatory requirements.
- Responsible Gaming: Gaming data is analyzed to identify signs of gaming addiction and provide timely support.
- Service improvement: Usage patterns are analyzed to improve the user experience.
Important: Your data is never sold to advertisers or third parties. 9bde's Privacy Policy does not permit any commercial data trading.
9bde does not generally share your personal data with third parties. However, there are limited circumstances where sharing becomes necessary:
- Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
- KYC verification services: Data may be shared with trusted third-party verification services for identity confirmation.
- Legal obligations: We are required to provide data when lawfully requested by a court order or government authority.
- Fraud Prevention: Limited data may be shared with regulatory authorities in the course of fraud investigations.
- Game Provider: Minimum necessary data may be shared with game providers for Live Casino or slots games.
All third parties working with 9bde are required to uphold our privacy standards. They may only use your data for the specific purpose it was shared — nothing else.
9bde uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and keep the platform running smoothly.
- Essential cookies: These cookies are essential for maintaining your login session and keeping your account secure — they cannot be disabled.
- Functional cookies: Used for your language preference, game settings, and personalised experience.
- Analytics Cookies: Used to understand which parts of the website are most visited — all data is collected anonymously.
- Security Cookies: Device fingerprinting is used to detect fraud and bot traffic.
You can disable non-essential cookies through your browser settings. Note that some platform features may be limited as a result.
9bde uses industry-leading security technology to protect your data. Our security framework provides protection across multiple layers.
- 128-bit SSL encryption: All data transmissions are secured with advanced encryption.
- Two-Factor Authentication (2FA): An additional verification layer when accessing your account.
- Encrypted database: Stored data is kept in encrypted form and cannot be read directly.
- Regular Security Audits: A third-party team of experts regularly audits our systems.
- Anti-fraud system: Suspicious activity is detected and blocked in real time.
- Limited access policy: Only authorized personnel can access data on a need-to-know basis.
- Data Backup: Regular encrypted backups are taken to ensure no data is lost.
Note: No online platform can guarantee 100% security. However, 9bde is committed to protecting your data with the highest technical safeguards available.
Under 9bde's Privacy Policy, you have specific rights over your own data. We are committed to upholding those rights.
Right to Access Your Data
You have the right to request a copy of the data we hold about you.
Right to rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
You can request deletion of your data under certain conditions.
Right to Restrict Processing
You can request that your data be used only for specific purposes.
Right to Data Portability
You can export your data in a machine-readable format.
Right to Opt Out of Marketing
You can opt out of promotional messages at any time.
To exercise any of these rights, email us at [email protected]. We will respond within 30 business days. In some cases, we may need to verify your identity before processing the request.
9bde does not retain your data longer than necessary. Specific retention periods are defined for each category of information.
- Active account information: Full data is retained for as long as the account remains active.
- Transaction records: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
- KYC documents: After account closure, data may be retained for up to 5 years to meet legal obligations.
- Customer support communications: Retained for up to 2 years after the issue is resolved.
- Gaming History: Data is retained for 1 year after account closure for responsible gaming monitoring purposes.
- Banned Accounts: Data from accounts closed due to fraud may be retained for an extended period.
After the specified period, data is securely deleted or anonymized so you cannot be identified in the future.
9bde strictly prohibits anyone under 18 from using its services. We do not knowingly collect or process data from minors.
- Age verification is in place at the time of registration.
- Age is verified through the KYC process.
- A national ID or birth certificate may be requested if identity verification is required.
- If a minor's account is detected, it is immediately closed and all collected data is deleted.
- Parents with concerns about their child's account are welcome to contact our support team.
A note for parents: If your child has used 9bde, please contact us immediately at
[email protected]. We will act promptly and delete all data collected.
9bde may update this Privacy Policy from time to time. Changes may be made in response to regulatory updates, new services, or improvements to our technology.
- You will be notified via your registered mobile number or email for any significant changes.
- The date of any changes will always be noted at the top of this page.
- Continued use of the service after changes are made will be considered acceptance of the updated policy.
- Contact support if you would like to view a previous version.
If you have any questions about this Privacy Policy, our support team is always here to help.