Responsible Gaming is a style of play where you enjoy gaming with a clear awareness of your own limits — setting a budget, managing your time, and staying in control. 9bde believes gaming should always be a source of enjoyment, never a cause of stress, anxiety, or financial hardship.
Online gaming and betting are growing rapidly in popularity across Bangladesh. Many people — from young adults to the middle-aged — now spend time on platforms like 9bde. However, a small number of users experience financial and mental health difficulties as a result of uncontrolled gaming. 9bde takes this issue very seriously and is committed to ensuring every player games responsibly.
Responsible Gaming means knowing when to play, how much to play, and when to take a break. That is not a weakness — it is the mark of a mindful gamer.
9bde's commitment: We are more than a gaming platform — we are a responsible community. Protecting the mental and financial wellbeing of every player is our commitment.
9bde has put in place a range of responsible gaming measures — from setting deposit limits to self-exclusion, cooling-off periods, and access to professional support. All these tools are completely free and available at any time.
At 9bde, every player has full control over their own gaming activity. A range of limit-setting options are available in your account settings to help you play responsibly.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount.
Time Limit
Set a daily limit on how much time you spend playing.
Loss Limit
Gaming stops automatically once losses exceed a set limit.
Session Limit
Set a time limit on how long you play in a single session.
Cooling-Off
Take a break from gaming for 1 to 30 days.
Self-Exclusion
Take advantage of long-term account suspension.
Decreasing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period — this is by design, to prevent impulsive decisions.
The most effective way to game responsibly is to set your budget and time limits before you start playing. To do this at 9bde, go to the "Responsible Gaming" section in your account settings.
Gaming addiction can develop gradually — it often goes unnoticed at first. Read through the questions below and answer them honestly. If most of your answers are "yes", it may be time to seek help.
1 Do you find yourself playing repeatedly trying to win back money you've lost?
This is known as "chasing losses" — one of the key signs of addiction.
2 Do you feel restless or irritable when you are not gaming?
This may be a sign of psychological dependency.
3 Are you hiding your gaming from family or friends?
Secrecy is a common behaviour associated with addiction.
4 Have you taken out loans or dipped into your savings to fund your gaming?
If you are facing financial difficulty, please seek help.
5 Are you spending more time or money on gaming than you planned?
Early signs of losing control.
6 Is gaming having a negative impact on your work, studies, or relationships?
If gaming is affecting your daily life, do not wait — seek help now.
Keep in mind: Asking for help takes courage. The 9bde support team will assist you with complete confidentiality — no judgment, just solutions.
If you feel you need a short or extended break from gaming, 9bde offers a Self-Exclusion facility. It is completely free and can be activated at any time.
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Go to Account Settings
Log in and open the "Responsible Gaming" section from your profile menu.
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Choose Your Self-Exclusion Duration
Options are available to suspend your account for 30 days, 6 months, 1 year, or permanently.
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Confirm Request
Identity verification will be carried out for security purposes, after which the account will be suspended immediately.
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Can also be done via support
Notifying the support team via live chat or email will also result in your account being suspended immediately.
Cooling-Off Period: If you want a short break without fully excluding yourself, use the "Cooling-Off" option for 1–30 days. You won't be able to log in during this period, but your account will not be deleted.
No promotional messages or bonus offers will be sent from 9bde during your self-exclusion period. We want your break to be a genuine break.
9bde strictly prohibits gaming by anyone under 18. However, families also have a role to play. If children or teenagers have access to your device, please take the steps below.
- Use parental control software on your browser or device.
- Keep your 9bde account password out of reach of children.
- Keep financial information such as your bKash PIN or bank password secure.
- Disable auto-login on your phone or computer.
- Have an open conversation with children about the risks of online gaming and betting.
- If you have any concerns, contact [email protected] immediately.
Age verification is mandatory as part of 9bde's KYC process. If an underage account is detected, it is immediately closed and any deposited funds are returned.
Do not feel ashamed if you are struggling with gaming. Millions of people around the world face this issue, and with the right support they go on to live healthy, normal lives. 9bde is always here for you.
- Bangla-speaking support agents are available 24/7 via live chat.
- Contact us by email at [email protected] (plain text, not clickable).
- Set up self-exclusion or limits directly from your account.
- Family members are also welcome to reach out to us.
- All information is kept strictly confidential.
Please note: It is possible to overcome a gaming problem. The first step is asking for help. The 9bde team is always ready to point you in the right direction.
Responsible gaming is not just about you — it's about your family and loved ones too. A little awareness and a sense of limits are all it takes for a truly enjoyable gaming experience.